Privacy Policy for Direct2Home.shop

(Online Grocery & Household Products Store)

Last Updated: 1 December 2025

Direct2Home.shop(“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website https://direct2home.shop or use our services (delivery of groceries and household products).

1. Information We Collect

We collect the following types of information:

a) Information You Provide Directly

• Name, phone number, email address
• Delivery address (house number, street, area, city, pin code, landmark)
• Payment details (we do not store only the last 4 digits of your card; full card details are processed securely by our payment gateway)
• Order history and preferences

b) Information Collected Automatically

• IP address, browser type, device information
• Pages visited, time spent, referring website
• Cookies and similar tracking technologies

c) Location Data

• Approximate location from IP address
• Precise delivery location (GPS or manually entered address)

d) Communication Data

• Messages, feedback, and chats with customer support

2. How We Use Your Information

We use your information to:

• Process and deliver your grocery & household orders
• Send order confirmation, delivery updates via SMS, WhatsApp, and email
• Provide customer support
• Process payments and prevent fraud
• Send promotional offers, discounts, and new product updates (only if you opt-in)
• Improve our website, products, and services
• Comply with legal obligations

3. Legal Basis for Processing (India & GDPR Compliant)

• Performance of contract (to deliver your orders)
• Consent (for marketing messages, cookies)
• Legitimate interests (fraud prevention, improving services)
• Legal obligation (tax & invoice requirements)

4. Sharing Your Information

We share your data only with trusted third parties who help us run the business:

We never sell your personal data to anyone.

5. Cookies & Tracking Technologies

We use:

• Essential cookies (for cart, login, checkout)
• Analytics cookies (Google Analytics)
• Marketing cookies (Facebook Pixel, Google Ads – only with your consent)

You can manage cookie preferences using the cookie banner on our website.

6. Data Security

We use industry-standard security measures:

• SSL encryption for all data transmission
• Secure payment gateways (PCI-DSS compliant)
• Regular security audits
• Limited employee access to personal data

7. Your Rights (Under Indian DPDP Act 2023 & GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Withdraw consent for marketing
• Opt-out of promotional messages anytime

To exercise these rights, email us at: direct2home23@gmail.com

8. Data Retention

We keep your data only as long as necessary:

• Order & transaction data: 7 years (for tax & legal purposes)
• Account data: Until you request deletion
• Marketing preferences: Until you unsubscribe

9. Children’s Privacy

Our services are not intended for anyone under 13 years of age. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by posting the new policy on this page and updating the “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Direct2Home Email: direct2home23@gmail.com

 Phone/WhatsApp: 0036307519933

Address: 1077 Budapest, Wesselényi Street 51, Basement Floor 1

Thank you for trusting Direct2Home.shop with your grocery shopping!

You can copy-paste this directly to your website at: https://direct2home.shop/privacy-policy