Return Policy Page

Direct2Home Return Policy

At Direct2Home, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, our return policy is here to help:

Eligibility for Returns

1.       Perishable Items:

o    Returns or refunds are accepted for damaged, spoiled, or incorrect perishable items (e.g., fruits, vegetables, dairy).

o    Claims must be raised within 24 hours of delivery.

2.       Non-Perishable Items:

o    Returns are accepted for defective, damaged, or incorrect non-perishable items (e.g., packaged goods, household items).

o    Claims must be raised within 7 days of delivery.

3.       Unopened Items:

o    Unused and unopened items in their original packaging may be returned within 7 days of delivery.

Conditions for Returns

• Proof of purchase (e.g., order number, receipt) is required.
• The product must be in its original condition, unused, and unwashed (if applicable).
• Items marked as "Non-Returnable" on the product page cannot be returned.

How to Initiate a Return

1.       Contact our customer support team via:

o    Email: support@direct2home.com

o    Phone: [Customer Care Number]

2.       Provide your order details and reason for the return.

3.       Our team will guide you through the process and arrange for pickup or advise on the return method.

Refunds

• Refunds will be processed within 5-7 business days after the returned item is received and inspected.
• Refunds will be credited to your original payment method or as store credit, based on your preference.