English
Hungary
Support Policy Page
Customer Support Policy
Direct2Home.shop
Last Updated: 1 December 2025
We’re here to help you 7 days a
week!
Support
Hours
Every day: 11:00 AM – 06:00 PM
(European Standard Time) (Orders placed after 07:30 PM will be delivered the next
day)
How
to Reach Us (Super-Fast Response Guaranteed)
|
Channel |
Contact
Details |
Average
Response Time |
|
WhatsApp / Phone |
0036307519933 |
Within 10–30 minutes |
|
Call |
0036307519933 |
Within 10 minute |
|
Email |
Within 30–60 minutes |
|
|
Website Live Chat |
Available on direct2home.shop |
Within 1–2 minutes |
We
Can Help You With
- Track your order & live delivery updates
- Wrong, missing, or damaged items
- Refund or replacement requests
- Change address or delivery slot
- Payment issues
- Apply coupons & offers
- Feedback & suggestions
- Anything else!
Our
Service Promise
- Every message is seen & acknowledged within 5
minutes (WhatsApp/Chat)
- 95% of issues solved on the very first contact
- If we made a mistake → 100% fix: replacement, refund,
or free goodies – no questions asked
After-Hours
& Emergencies
For urgent delivery issues after 11
PM, just drop a WhatsApp message – our night team is monitoring 24/7.
Address 1077 Budapest, Wesselényi Street 51, Basement Floor 1,
Hungary
Thank you for choosing
Direct2Home.shop– your happiness is our #1 priority!
Direct2Home.shop – Fresh groceries, daily essentials & household items delivered to your door in under 60 minutes. Vegetables, fruits, dairy, snacks, cleaning products & more at best prices. Order now!
